SUNU Health Nigeria Limited, a Health Maintenance Organisation (HMO) on Friday sensitised its enrollees, clients, healthcare providers and regulators on the need to collaborate to thrive in its business.
Its Managing Director, Dr Patrick Korie, said at the meeting in Lagos that when one was in business of service, there was a need to meet with the people one served once in a while.
Korie said that the HMO had to socialise with all its stakeholders, meet them one on one, listen to them and know what they expected from the HMO.
He added that the HMO too had to tell the stakeholders what was expected of them, as it was an interactive process.
He said that because they were all in business and wanted to succeed, collaboration implied passage of information.
“Today, we want to enlighten people what our managed care is, what our business model is, and go further to tell them that this business we are in needs collaboration in order to thrive.
“At times in our industry, people don’t understand that we have this collaboration between HMO, clients and enrollees to remain in business and to thrive.
“And this collaboration is require to give qualitative care, because you cannot give care, no matter how good the care, when the enrollee does not appreciate it,” the SUNU boss said.
Speaking, the Guest Lecturer, Dr Richard Kalada, Registrar/CEO, Institute of Healthcare Finance and Management, said that the business of healthcare needed collaboration for a better healthcare system.
In his lecture titled, “The Business of Healthcare: Collaborating to Build a Better Healthcare System”, Kalada said that the only way to be better was to collaborate through communication.
He said that there was need to highlight collaboration among all the stakeholders in the healthcare financing ecosystem.